Plans and Pricing

Re:Desk Local

Pay once, download and install to your server

Re:Desk Cloud

Instant setup and access on our secure cloud servers
FREE

up to 300 tickets, then $10.99 agent/month

  • Instant setup and access on our secure cloud servers
  • One price - full functionality. No messy prices and plans
  • No overloaded functionality, only essential features for small business
  • Multi-site (multi-store) connection
  • Ecommerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Get a free 30 day trial with unlimited agents. No hidden fees. No credit card required.

GET STARTED FOR FREE

General Features

Support Agents Unlimited
Custom domain  
E-mail channel  
Twitter channel (comments and mentions tracking)  
Facebook channel (comments and mentions tracking)  
Submit a ticket form  
Staff roles (permissions)  
Departments/Categories  
Integration to e-commerce  
API for developers  
New! External email accounts  
New! Email templates  
New! Notifications to email address  
Spam filters  
Multi-lingual  
New! SSL support  
Mobile-friendly (responsive design)  
Free access to product updates  
Branding free $55

Multisite Features

All general features  
New! Support system for several sites (stores)  
External e-mail accounts in help desk  
New! Separate e-mail templates for each e-mail account  
Departments as sites (stores) names  
Automatic ticket assigning to appropriate site (store) inside help desk  

Ecommerce Features

All general features  
All multisite features  
The same login access to helpdesk as your customers have in store account  
New! Contact through order page for customers  
New! Order details section with customer recent orders  
Automatic ticket assigning if customer contacted through order page  
Automatic ticket assigning to appropriate department  
See ready-made addons for shopping cart software

Multivendor Store Features

All general features  
All e-commerce features  
New! Support system for Multi-vendor (marketplace) store  
Vendors who see only their store tickets  
Main administrator as marketplace owner who see all vendor's tickets  
Easy re-assign ticket to any vendor  
Automatic ticket assigning to appropriate vendor through order or contact form  
See ready-made addons for multivendor shopping cart software

Have a question?

Choose Plan.

No recurring fees, no hidden fees. Instant download and access.

Starter

$120 $99

For small business

3 staff

One-time payment

Buy Now
 

Basic

$450 $199

For medium company

6 staff

One-time payment

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Multivendor

$3100

For industry monster

Unlimited staff

One-time payment

Buy Now

Premium

$1250

For big company

12 staff

One-time payment

Buy Now

Trial Version with full functionality for testing Re:Desk apps.

Free Version with 1 staff is available for downloading.

 

 

Compare Plans

  Free Starter Basic Premium Enterprise
License type perpetual perpetual perpetual perpetual perpetual
Installed on your own server          
One time fee Free $120 $99 $450 $199 $1250 $3100
Staff/Agents 1 included 3 included 6 included 12 included unlimited
Multi-lingual          
E-mail support          
Submit a ticket form          
Staff roles (permissions)          
Departments/Categories          
Integration to e-commerce see add-ons          
API for developers          
External email accounts          
Spam filters          
Email templates          
SSL support          
Mobile-friendly (responsive design)          
Free access to product updates $60 12 months 12 months 12 months 12 months
Next 12 months of product updates $75 $75 $95 $155 $250
Branding free $55 $55 $55    
30-day money back guarantee refund policy          

 

What is included?

Re:Desk Software License, access to the source code of the software and one year of access to product updates, which is optionally renewable.

What is staff?

Staff is support agents of your organization's or team members who will receive and resolve tickets. They get an individual access with Re:Desk help desk.

Can I change plans at any time?

Yes, you can upgrade any plan at any time.

Should I pay any annual fee?

No. All the Re:Desk Local plans are available for one time payment. There is only optional annual price for getting access to the upgraded version of the Re:Desk software. You can read our upgrade policy for detailed information.

Do you have different features for different plans?

Only free version of Re:Desk has limited features (see compare plans table above). All the Re:Desk paid plans are now have the same functionality inside.

Can I customize any colors and code of Re:Desk?

Yes, we provide a full access to the source code of the software, so you will be able to customize the software according to your needs after installation.

Reviews

*****

Brilliant system, thanks so much for your support and making it easy to help our customers.
We couldn't work with out it and would recommend to anyone.

*****

Thanks guys! Great software helped me a lot with my customers communication. What i loved most, that the soft is simple and easy to use without a lot of unnecessary features! Good luck to you! Recommend to everyone!

*****

I cannot begin to say how happy we are with Help Desk! We have thousands of weekly inquiries which are being handled with such ease due to the elegance of how the Help Desk system has been designed. I highly recommend this plug in for anyone that has a CS-Cart, it makes communications with customers easy, fast and reliable. Simply Amazing!

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